First of all firsts:
Put out a sign-in sheet with a place for them to fill in their names, mailing addresses and an e-mail addresses. This is the FIRST thing to do. Get the sign-in sheet completed. You will use it later.
To open your presentation, you will need to first introduce yourself and the equipment your will use in the presentation. Describe the equipment in detail. Tell your audience what 486 or Pentium is, what at 56K modem is, what a 2.5 gig hard drive is, what Netscape Navigator is, and so forth. Do it simply or you will lose them. Add your own personal touch to this part of the presentation. It is here where you will capture your audience or lose them, Remember, keep everything in terms for a person who is NOT computer literate.
Explain a little about the Internet and how it's components are inter linked together. If you can find a History of The Internet somewhere, make copies and hand them out.
Look on the internet search engines for tutorials. Find some very simple ones on e-mail, browsers, and other simple internet subjects. Print them out and make copies to hand out at your presentation. Keep them simple, or you'll confuse your audience.
Tell them what these handouts will teach them, but do not get into long discussion of the handouts, briefly touch on them so your audience will want to know more. Tell them the handouts are for them to read later.
Find some simple notes on e-mail and print them out. There are several e-mail program websites on the Interent. There are also several free e-mail servers such as Juno, Hotmail and a few others. Find out how to subscribe. Go to the site and print out the application forms and hand them out at the presentation. Briefly explain what e-mail is and how lodges are presently using it. Don't get deep. Just touch on the surface, and give them the handouts, or you will surely cause confusion.
Give a brief oral menu, or table of contents of what will be included in the presentation. Sometimes a printed program works nice, but they create more work, and soon find their way to a nice comfortable garbage can. I prefer telling them the menu.
After telling them what you are going to do, ask them if they have any questions, and allow about ten to twenty minutes for questions, then move to the next part of the presentation. Usually there are only a few questions that use up about 10-15 minutes.
There is a simple method of handling them. They will always find a question you can't answer. It is their mission. When they do, NEVER GET ANGRY and NEVER IGNORE THEM. Think...This heckler came to your presentation to make you look good, and if you let him, he will. All you say to the heckler is "good question," and turn it into a group disussion. Ask anyone in the audience what they think the answer is. Pass it around the room. The group won't know the answer either, but get a two or three minute discussion going. If you do it right, it will involve everyone and make them more curious about your presentation. Determine within a couple of minutes that nobody here knows the answer. Don't use up anymore time. Then ask him for his e-mail address and tell him you'll find the answer and e-mail it to him. Usually the heckler doesn't even have an e-mail address. If he doesn't, you say is Oh, you don't have an e-mail address and continue with your presentation. The game is over, and guess who won. If he has an e-mail address find the answer and e-mail it to him. Guess who won? I love hecklers, they have made me look sooooo good more than once.